General Terms and Conditions of Use in brief
General Terms and Conditions (GTC)
The operator of this website is Pál Fanni Lucia, an individual entrepreneur. Throughout the site, the terms "we", "us" and "our" refer to Lucia Pál Fanni. By visiting our website and/or purchasing from us through our online store, our customer automatically accepts our General Terms and Conditions (GTC). The following conditions apply only to our customers who pay for their orders through our sales interface. By using the online store, the customer (hereinafter referred to as the User) declares that he agrees with the content of the General Terms and Conditions of Use.
We ask all our dear customers to read our General Terms and Conditions before making a purchase, as they apply to them during any use of our website. If our customer does not agree with the terms of the contract, please do not use our online service.
We reserve the right to update, replace or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page from time to time for changes. After accepting the changes, your continued use of the website or access to the website constitutes acceptance of the changes.
Our webshop was made available to us by Shopify Inc. They provide us with the platform necessary for e-commerce, which enables our customers to use our services and purchase our products.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The materials on the website provide general information only and should not be used as the sole basis for decisions without consulting primary, more accurate, complete or more timely sources of information. Reliance on the materials on this site is at your own risk.
This site may contain certain historical information. Past information is not necessarily current and is written for reference only. We reserve the right to change the content of the site at any time, but are not obligated to update all information on our website. You agree that it is your responsibility to monitor changes to our website.
By placing the order, the customer declares that he is over 18 years of age or, if not, that he has parental consent for the purchase.
All information shared with us is kept confidential.
Shopping through the online store is completely safe, because the data related to the bank card is encrypted using the SSL protocol and is not stored.
For all orders, the current price displayed at the time of placing the order will be settled, in addition, the online store reserves the right to change prices.
Defects resulting from improper use are not covered by the warranty.
Right of withdrawal
Within 14 days of receiving the ordered product, the customer has the right to withdraw from the purchase, guaranteed by law. In this case, the purchase price paid for the product will be refunded to the customer, no later than within thirty days of cancellation or return of the product. The refund does not apply to the shipping cost, and the cost of returning the product is borne by the buyer. Regarding matters not regulated in this document, the information provided by the consumer protection supervision is valid.
Procedure for exercising the right of withdrawal
If you wish to exercise your right of withdrawal, you can do so in writing (by letter or e-mail), referring to the product and the order ID. You can indicate your cancellation request within 14 working days of receiving the product. We only have the option to return an unopened product.
(In the case of cancellation by mail, the date the letter was sent to the post office is taken into account. The letter should preferably be sent as a registered letter so that the date of posting is clear.)
Please return the ordered product to the following address: 1065 Budapest, Eötvös utca 48 3/20. The buyer is responsible for the postal costs incurred by the return. Please do not return the product by cash on delivery, we are unable to accept the package returned by cash on delivery, and the cost of returning it is borne by the buyer.
Within thirty days after the product has been returned, the price of the product will be refunded to the specified invoice number.
Your personal data provided when using the online store will be treated confidentially and will not be passed on to third parties. An exception to this may be the data necessarily provided to the subcontractors, without which the fulfillment of the order cannot be carried out (for example, information provided to the courier service and required for delivery). You can read more detailed information under the Data management menu item.
We offer a lifetime warranty on our products. We believe that quality is important and every piece is made in this spirit. In the event of a quality complaint, please contact us at one of our contact numbers as a first step.
We will repair the product with a quality complaint within 30 days if the defect can be repaired.
The warranty does not apply to products that are not used as intended - i.e. if the product is used differently from the washing and care instructions and to possible natural wear/fading/fluffing of the material. In this case, replacement and/or repair is not possible.
Please inspect the box before the courier upon delivery. If you see damage to the box that indicates damage to the goods inside, file a report and do not accept the package (in the case of a postal package, file a complaint with the post office). If there is a small dent or scratch on the box itself, this does not indicate damage to the product inside. In the absence of a protocol, we are unable to exchange the shipment free of charge. If you experience damage, please contact us immediately at fannih.p@gmail.